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Follow the instructions displayed on the screen to locate the SRF and upload the file with that student’s name. Upon signing back into TestNav 8, a student in Resumed Upload status will be prompted by an error message to contact the test monitor. As a result, student responses were saved locally. Student is in Resumed Upload status in the Status column on the Session Details screen.Ī Resumed Upload status generally indicates that a student was forced out of TestNav 8 while actively testing, and that TestNav 8 was not able to locate the student’s saved response file (SRF) in the designated file location. Verify that the computer (device) is connected to a power source. Resume the student in PearsonAccess next, and have the student sign in again.Ĭomputer (device) powers down or restarts in the middle of the test. If any programs or messages open while TestNav is running, the student will be exited from the test. Verify while running TestNav, that all other applications are closed and automated messages are turned off. Verify that the ProctorCaching process has been completed, as described in both Set Up and Use ProctorCache and Manage Proctor Caching. The most common reason for this issue is that, while ProctorCache has been set up, the content was not actually cached. Check student's test assignment and accommodation option.Student's Personal Needs and Preferences (PNP) profile.Student’s test has the wrong form of accommodation. Verify that the testing computer is connected to the proctor caching computer and that ports 44 are open. Student’s test is unable to connect to the proctor caching computer. If using a wireless connection, verify that the computer’s wireless device is turned on (active/enabled), and is connected to a wireless access point (WAP).If using a wired connection, verify that the Ethernet cable is connected to the computer and to a wall socket or network device.Verify that the computer has a working network connection, and try again. There has been a problem loading an item in the student’s test. Student’s test is unable to communicate with the testing server. Notify your local testing coordinator as soon as possible for the next steps.
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Student signs into the test (in TestNav) under another student’s name. Check the student ticket f or the login details. Verify that the entered student information is correct.
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Student name is not found in the list of eligible students to add to the test session. The correct customer is selected from TestNav's dropdown customer list.Student's test status is Ready, Resumed, or Resumed Upload.